Videos, Tutorials, and Guides
On this page you will find a number of select videos, tutorials and guides that explain why and how to incorporate health literacy principles in your practice, as well as quick-start guides to help you get started.
Videos: The Teach-back Method
The teach-back method is a way to ensure patients understands what is being explained to them by their healthcare provider. If they understand, they are able to correctly “teach-back” the information. The following videos demonstrate various aspects of the teach-back method.
- What Is Teach-Back? (Institute for Healthcare Improvement) – 1.22 min.
- Teach back method (general) (Sheps Center for Health Services Research) – 4.46 min.
- Teach-back Strategy (Agency for Healthcare Research and Quality) – 32.16 min.
- Person-centred tools and approaches: Teach-back (Healthcare Improvement Scotland) – 12.04 min.
- Cardiology Practice Teach Back (Sheps Center for Health Services Research) – 4.34 min.
- Heart Failure Medication Instructions Teach back Method (Truman Medical Centers/University Health) – 3.24 min.
- Hospital Discharge Teach-back (UCLA Department of Nursing) – 1.55 min.
- Rheumatology practice Teach back in a (Sheps Center for Health Services Research) – 3.35 min.
Tutorials: Using Lay Language in Health Communication
The following modules explore the importance of using lay language in health communication. They explain how to assess and improve readability of materials using clear communications techniques, as well as outline sources of health information for patients. All modules were produced by the Health Sciences Library at the University of North Carolina at Chapel Hill.
Why should you use plain language to communicate with patients and the public?
Understand why you should use plain language, or lay language, to communicate with your patients or the general public.
Measuring readability of written materials
Developing patient education materials
Clear communication techniques
Sources of health information for your patients
Learn about free, reliable, and authoritative online sources of health information that you can refer your patients to, as well as information on how the library and librarians can be of assistance.
Watch Sources of health information for your patients (6.23 min.)
15 best practices for patient-centered communication
This video demonstrates 15 best practices for patient centered communication, organized under habits.
Watch 15 best practices for patient-centered communication (18.18 min.)
Guides: Quick-start Guides
There are a number of quick-start guides that can help you get started on implementing principles of health literacy in your practice. The following brief guides cover topics on how to:
- Ensure your patients feel welcome and help them navigate your practice
- Improve communication with your patients in clinical encounters
- Create and assess patient print and online education materials
Please note: some of the following guides were created several years ago and may have links that are no longer active. However, they can still serve as a valuable tool to implement health literacy in your practice.
The purpose of this public health literacy web-based training program is to educate public health professionals about public health literacy and their role in providing health information and services and promoting public health literacy.
This course will help you learn to create patient education that engaging, helps people make sense of health information, and it’s easy to understand and act on.
Outlines how you can communicate clearly and consistently with your patients and their families.
Helps you develop intuitive health websites and digital tools that can be easily accessed and understood by all users.
Offers practical strategies for improving health literacy by advancing usability of health information and services.
Outlines three health literacy principles you can implement right now to promote health literacy with your patients.
Outlines three health literacy principles you can implement right now to promote health literacy throughout your practice.
The toolkit contains two strategies, Be The Expert On You and 60 Seconds To Improve Diagnostic Safety. When paired together, these strategies enhance communication and information sharing within the patient-provider encounter to improve diagnostic safety. Each strategy contains practical materials to support adoption of the strategy within office-based practices.
Outlines three health literacy principles you can implement right now to promote health literacy with your cardiology patients.
Outlines three health literacy principles you can implement right now to promote health literacy throughout your cardiology practice.
Outlines three health literacy principles you can implement right now to promote health literacy with your rheumatology patients.
Outlines three health literacy principles you can implement right now to promote health literacy throughout your rheumatology practice.